Charity CAC isn’t the cost of acquiring a donor. It’s the cost of keeping one.
Charity CAC isn't the cost of acquiring a donor. It's the cost of keeping one. We see the fundraising teams. We see the digital teams. We rarely see the donor-experience team — because there usually isn't one. Every supporter pack is a chance to confirm what they signed up to or undermine it. The charities that thrive in five years will be the ones that ran their fulfilment with the same discipline their grant-writers run their grant cycle. This is fixable. It just needs to be on someone's desk.
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