Friday 15 May
Operated by InterSend
Service health
One view of how your subscription is performing — fulfilment, sales context, customer experience — pulled together this morning by your account team.
This month — May 2026 (month-to-date)
Your fulfilment is performing at 99.4% pick accuracy against a 12% increase in orders. Pick accuracy and on-time despatch are both at year-best.
Royal Mail Tracked 48 is carrying 73% of volume and delivering 98.7% on time. DPD is the smallest share (5%) and the best performer (99.6%).
Yodel is the gap. 22% share, 91.2% on time, and the only carrier appearing in this month’s 2- and 3-star Trustpilot reviews. The pattern is concentrated in SE postcodes — both flagged reviews were SE6 / SE13.
Worth a 15-minute call about consolidating SE-region volume away from Yodel — likely a 0.4-point Trustpilot uplift inside a quarter at no incremental shipping cost.
Recommendation
Consolidate SE-region volume from Yodel to Royal Mail
~70 orders/week affected. Modelled cost-neutral. Estimated CX uplift: 0.4-point Trustpilot rating, ~1.5% subscription retention improvement on the SE cohort.
Action with us
InterSend will pick this up
by Wed 27 May
Pick, pack, despatch — operational layer.
Orders this month
1,847
+12% MoM
Pick accuracy
99.4%
On-time despatch
99.1%
Returns rate
1.2%
What your customers are doing — context for our work.
Orders vs last month
+12%
Trend up
AOV
£42.00
+4.2% YoY
Conversion
2.8%
+0.3pp
Peak day
Tuesday
19% of week
Trustpilot, carrier outcomes, complaints.
Trustpilot
4.7
38 reviews 30d
Sentiment 30d
+1.4pp
Complaints
4
3 same-day
NPS estimate
62
Orders — 6 months
1,847
Up from 1,410 in Dec 2025
On-time despatch — 6 months
99.1%
Year-best. Up from 98.2% in Dec 2025
The recommendation above is driven by this. Yodel is the underperformer.
Royal Mail Tracked 48
Yodel
Underperforming on SE postcodes — see review feed.
DPD
Days of cover at current run-rate.
Morning Mix box
PP-SUB-MOR · 1,820 in stock
Afternoon Picks box
PP-SUB-AFT · 1,410 in stock
Evening Treats box
PP-SUB-EVE · 980 in stock
Classic Gift box
PP-GFT-CLA · 320 in stock
Refill pouch — Mixed Nut
PP-REF-MIX · 142 in stock
Limited: Spring Picnic Edition
PP-LTD-PIC · 410 in stock
Pulled this morning. Carrier tagged where relevant.
Box was four days late and the courier never attempted delivery. Pip’s customer service were great but the carrier let them down again.
Love the box. Hate the Yodel tracking experience — said delivered when it wasn’t.
Beautifully packed and arrived the day after I ordered. The little tasting card is a lovely touch.
Three months in and not a single missed despatch. I trust this subscription more than my milk delivery.
Replacement sent straightaway after one bar was damaged. Friendly response from the team.
Gift box for my sister. She rang to thank me before it had even all been opened.
Share of this month's revenue, in order.
Morning Mix subscription
41%
Afternoon Picks subscription
26%
Evening Treats subscription
17%
Spring Picnic (limited)
9%
Classic Gift box
7%
Your account team picks this up the same day — by 5pm. If it's urgent, mark it urgent and we'll move things around.