Tuesday 19 May

TeamPip's Pantry

Operations cockpit.

Surfaces only — your floor acts. The portal exposes what's happening across the book. Live-wired to Mintsoft once the engagement is in flight; figures here update every fifteen minutes.

Service-level performance · last 30 days

UK 24h SLA

99.4%

Pick accuracy

99.62%

On-time despatch

99.2%

Returns rate

1.4%

Damage in transit

0.31%

FTE per cycle

8

Top 10 brand customers · profitability

£58,840/mo total · blended GP 19% · 3 on watch

#
Brand
Revenue / mo
GP%
Orders / mo
Exceptions 30d
Watch
1

Whitsund Distillery

Drinks

£18,800
19%
4,200
12
2

Pip's Pantry

Subscription · reference customer

£9,240
22%
1,847
11
3

Foundry Coffee Club

Subscription

£5,400
24%
1,320
4

Onboarding live this week — first 30 days are noisy.

4

Northern Brew Co

Subscription

£5,500
18%
1,100
5
5

Hammersmith Vermouth

Drinks

£4,400
14%
980
8

Sales up 18% MoM — SE-bay capacity is the binding constraint.

6

Forty South

Drinks

£3,800
21%
720
3
7

St Cuthbert's Foundation

Charity

£3,100
16%
720
2
8

Glasshouse Brewing

Drinks

£4,200
15%
880
6
9

Rivermouth Trust

Charity

£2,300
17%
540
1
10

Northwood Trust

Charity

£2,100
12%
460
4

GP% running 5pp below sector — Q3 review.

Staff load · this week

Team

Hours · worked / scheduled

This week

Marisol Adeyemi

Operations Lead · Operations

41h / 40h

Carrying the Hammersmith capacity ask through the floor.

Ross Driver

Pick & pack supervisor · Pick

38h / 40h

Aigerim Tursunova

Pack-line lead · Pack

39h / 40h

Tomasz Wiśniewski

Returns + Quality · Returns

36h / 36h

Hannah Beadle

Customer Service · Customer Service

32h / 32h

Three growth constraints

  • Pick capacity at 87% of nominal

    imminent

    Pip's Pantry growth + Hammersmith Vermouth's +18% MoM puts us at the limit by mid-June. Options: (a) shift Pip's Sunday picking to Saturday, (b) hire a second pack lead, (c) decline new SE-bay onboards until Q3.

  • Returns processing creeping up on cosmetics SKUs

    watch

    Now 1.4 days (was 0.9) on the homeware line. Driver: new packaging spec from Spinnaker — flap-fold takes 12% longer. Speak to Spinnaker about tape spec.

  • EU lane cost-per-order trending up 4% MoM

    watch

    Carrier rate sheet refresh due. Whitsund Distillery is the most-exposed brand customer — flag during their next quarterly review.

Today · orders by brand

Orders today

397

Orders this week

2,079

Avg on-time

98.9%

Exceptions

5

Brand
Today
This week
On-time
Exceptions

Pip's Pantry

84
412
99.1%
1

Whitsund Distillery

192
940
98.4%
3

Northern Brew Co

38
261
99.2%
0

Hammersmith Vermouth

New SKU on the line.

47
220
98.1%
1

St Cuthbert's Foundation

22
154
99.5%
0

Rivermouth Trust

14
92
99.4%
0