Friday 15 May
Improvements
How the work gets better month-on-month. Two tracks: what you and the team teach the system, and what the system spots in the way you and the team work.
What the team has taught the system
Patterns we've captured from how you, Sam and Priya work — so the system stays out of your way.
- John signs off proposals above £6k/mo personally. Smaller ones don't need his eyes — they go straight to the contact.
- Sam prefers a short LinkedIn message over an email for first-touch outreach in the drinks sector.
- Priya prefers to send a recap email after every charity-sector call within an hour. Default drafted within the hour.
- Yodel is avoided for Pip's Pantry SE-postcode volume. Routing override now applies automatically.
What the system has spotted
Things noticed across the team's work, surfaced for your attention.
- Proposals sent on Mondays close 1.8x more than proposals sent on Fridays. Worth biasing the cadence.
- Charity prospects respond to follow-ups twice as often when the first touch references a specific supporter pack.
- Subscription-box drafts that name a real cohort number out-perform the same draft without a number by ~35% on inbound.
- Brand-customer service-health summaries delivered with a recommendation (not just data) get a 4x higher reply rate.
The six-month picture
By month six the system gets quieter, not louder.
The patterns above accumulate — every proposal, every call, every published post adds context. By month six, the morning briefing has fewer things "for review" and more "handled", the content drafts arrive in your voice without needing edits, and Service Health flags interventions before brand customers even ask about them.